Store Team Leader - Elevate Customer Experience & Sales

Guess?, LLC.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

GUESS Factory in Charlotte, NC is seeking an Assistant Manager to oversee the customer experience and support store staff with training and development. You will lead by example on the selling floor and ensure store standards for appearance, service, and stockroom operations.

Responsibilities include driving sales, managing payroll, loss prevention, and policy compliance, while coaching associates and maintaining high merchandise presentation and customer engagement.

Qualifications

• Minimum two years of sales and team leadership experience.
• Proficiency with PC and ability to analyze detailed reports.
• High school education or equivalent preferred.
• Ability to lift 30 pounds and stand for 8 hours.
• Experience in driving sales and profitability.

Responsibilities

• Develop staff through training, coaching, and feedback on product knowledge and selling skills.
• Maintain customer service excellence and visual merchandising standards.
• Meet or exceed store profitability in sales, payroll, shrink, and conversion.
• Control payroll, losses, and enforce company policies.
• Perform other duties as assigned.

Skills

People development

Customer service

Training & coaching

Visual merchandising

Communication

Multitasking

Adaptability

Integrity

Team leadership

Education

High school education or equivalent

Job description

GUESS Factory in Charlotte, NC is seeking an Assistant Manager to oversee the customer experience and support store staff with training and development. You will lead by example on the selling floor and ensure store standards for appearance, service, and stockroom operations.

Responsibilities include driving sales, managing payroll, loss prevention, and policy compliance, while coaching associates and maintaining high merchandise presentation and customer engagement.