Store Team Leader: Elevate Customer Experience & Ops

pOpshelf; Goodlettsville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

pOpshelf is seeking a Store Team Leader to manage a retail floor, oversee merchandising, and lead a team to deliver a first-class shopping experience. You will drive daily operations, guest service excellence, and staff performance in a fast-paced environment.

You will coordinate with HR for staffing, ensure safety compliance, and optimize inventory while maintaining high standards of presentation and customer engagement.

Qualifications

• High school diploma or equivalent; post-secondary training preferred.
• Two years retail management experience preferred.
• Ability to read and interpret safety rules and operating manuals.
• Knowledge of cash handling and store security practices.

Responsibilities

• Lead store team to deliver superior customer service and store standards.
• Recruit, train, and develop employees; ensure proper staffing.
• Manage ordering, inventory, merchandising, and safety practices.
• Monitor store performance and drive sales through customer engagement.

Skills

Customer service leadership

Retail management

Merchandising

Staff training

Safety compliance

Inventory control

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Cash handling & deposits

HHT / POS system

Job description

pOpshelf is seeking a Store Team Leader to manage a retail floor, oversee merchandising, and lead a team to deliver a first-class shopping experience. You will drive daily operations, guest service excellence, and staff performance in a fast-paced environment.

You will coordinate with HR for staffing, ensure safety compliance, and optimize inventory while maintaining high standards of presentation and customer engagement.