Store Team Leader: Customer Service & Operations

JD Sports NA; Midlothian (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Midlothian, VA seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. Knowledge across departments is expected and leadership in the absence of the Store Manager will be required.

You will help with selling, restocking, merchandising, ordering, and scheduling while upholding policy manuals and promoting merchandise. This role emphasizes exceptional service and asset protection.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals.
• Self-starter with initiative and attention to detail.
• Team player with passion for customer service and selling merchandise.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Manage store operations in the Store Manager's absence.
• Supervise staff and participate in recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Ensure quality customer service and uphold company policies and standards.
• Promote and sell store services and merchandise.
• Protect company assets and financial information through internal controls.

Skills

Retail Operations

Customer Service

Leadership

Communication

Team Player

Job description

Hibbett I City Gear in Midlothian, VA seeks an Assistant Manager to support the Store Manager in daily operations and customer service excellence. Knowledge across departments is expected and leadership in the absence of the Store Manager will be required.

You will help with selling, restocking, merchandising, ordering, and scheduling while upholding policy manuals and promoting merchandise. This role emphasizes exceptional service and asset protection.