Store Team Leader & Customer Experience Champion

Lids; Whitehall (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视s 0

Retirement plan

100% employer-paid benefits (disabilty

Paid Time Off

Employee discount

Career development

Uncapped monthly bonus potential

Early Wage Access

Job summary

Lids in the United States seeks an Assistant Store Manager to lead daily store operations, coach staff, and deliver exceptional customer service. You will help schedule shifts, train teammates, and uphold brand standards while ensuring loss prevention and strong sales performance.

You will oversee merchandising, POS operations, and inventory control, collaborating with the Store Manager to meet KPIs. Benefits include health coverage, retirement plan, PTO, and employee discounts.

Qualifications

• Must be able to drive store sales while reducing loss.
• Excellent verbal communication and professional demeanor.
• Ability to operate independently with minimal supervision.

Responsibilities

• Act as Manager on duty when Store Manager is absent.
• Lead training and guidance for store staff.
• Schedule and staff the store effectively during peak times.
• Safeguard company assets and ensure policy compliance.
• Maintain store appearance and merchandising standards.
• Support cash handling and daily banking procedures.

Skills

Sales results

Interpersonal skills

Unsupervised work

Tools

POS systems

Job description

Lids in the United States seeks an Assistant Store Manager to lead daily store operations, coach staff, and deliver exceptional customer service. You will help schedule shifts, train teammates, and uphold brand standards while ensuring loss prevention and strong sales performance.

You will oversee merchandising, POS operations, and inventory control, collaborating with the Store Manager to meet KPIs. Benefits include health coverage, retirement plan, PTO, and employee discounts.