Store Team Leader & Customer Experience Champion

Lids; McAllen (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee discount

Paid time off

Bonus potential

Job summary

Lids is seeking an Assistant Store Manager in McAllen, TX to lead daily store operations and drive a customer-first shopping experience. You will manage staff, train associates, and enforce policy compliance while achieving sales goals.

Responsibilities include scheduling, coaching, handling escalations, and executing merchandising and inventory routines to support store performance. The role reports to the Store Manager and requires a strong, proactive leader who upholds brand standards.

Qualifications

• Demonstrated ability to produce sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Capability to work independently without supervision.

Responsibilities

• Act as Manager on duty for scheduling, customer complaints, and other operational issues.
• Manage store associates through training programs, goal setting, and follow-up.
• Administer progressive discipline, including verbal and written warnings.
• Engage team members in a fun, productive environment and link their work to company objectives.
• Maintain respectful, inclusive workplace and adhere to brand standards.
• Schedule staff and manage staffing during peak periods.
• Assist in recruiting and training new personnel.
• Ensure compliance with policies, procedures, and inventory controls.
• Perform additional duties as assigned.
• Lead and execute sales strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalations, ensuring “make it right” outcomes.
• Promote membership programs and in-store offers to customers.
• Follow visual merchandising guidelines for store presentation.
• Maintain professional appearance per dress code.
• Implement company directives, promotions, and initiatives.
• Adhere to Policies & Procedures Manual for safety and compliance.
• Maintain store technology (MPOS, Lids Custom, etc.) and equipment.
• Handle facility, supply, and service requests, including maintenance.
• Manage cash – opening, closing, counterfeit protection, bank drops.
• Prepare the store for inventory audits and assist as needed.
• Open and close the store following Operations procedures.
• Protect assets in line with LIDS Retail policies.
• Prepare store work schedules within wage control guidelines.
• Manage inventory: receiving, transferring, price changes, and counts.
• Organize backroom to maximize efficiency.
• Execute visual merchandising and special pricing per strategy.
• Maintain daily visual merchandising, restock, destock, and minor VM changes.
• Adjust special pricing signage and promotional presentations.

Skills

Sales results

Interpersonal skills

Verbal communication

Independent work

Job description

Lids is seeking an Assistant Store Manager in McAllen, TX to lead daily store operations and drive a customer-first shopping experience. You will manage staff, train associates, and enforce policy compliance while achieving sales goals.

Responsibilities include scheduling, coaching, handling escalations, and executing merchandising and inventory routines to support store performance. The role reports to the Store Manager and requires a strong, proactive leader who upholds brand standards.