Store Team Lead – South Tampa

Wild Fork; Tampa (FL); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Higher education programs

Vacation time and holidays

Birthday PTO

Monthly bonus potential

WF Unlimited – Free Shipping

Chew On This – monthly product

Wild Chef – store shopping allowance

Job summary

Wild Fork in Tampa, FL is seeking a Store Team Lead to support store leadership and oversee daily operations. You will delegate tasks, monitor performance, and drive store objectives while delivering a Personal Chef shopping experience to guests.

You will train sales leaders, ensure policy adherence, and drive local marketing strategies to attract customers. The role requires strong leadership, customer service, and product knowledge with a flexible schedule to meet business needs.

Qualifications

• High school diploma or equivalent preferred
• 2+ years of customer service experience in retail, hospitality, or restaurant is required
• Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Availability to work a flex schedule, including early mornings, evenings, weekends and holidays
• Work with integrity as part of a team towards a shared vision while respecting others
• Systems capabilities: SAP, Order Management Systems, Microsoft Office

Responsibilities

• Deliver best in class customer service.
• Provide a Wild Fork Personal Chef experience to customers and train team members to do the same.
• Be a subject matter expert in product categories and programs; cascade knowledge to the team.
• Lead by example as a Brand Ambassador and motivate Sales Leaders.
• Handle customer complaints with support from Customer Service and QA per SOPs.
• Ensure employees adhere to company policies and guidelines.
• On-the-job training for new joiners with onboarding, training, and product knowledge.
• Collaborate with Store Manager to schedule two weeks of shadowing and training.
• Lead continuous training programs and promote participation.
• Attend marketing and product training calls to inform staff about campaigns and events.
• Evaluate employee performance and identify training needs with SSL.
• Supervise and motivate Sales Leaders to peak performance.

Skills

Customer service

Leadership

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Description

Store Team Lead

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies: Training, Salesmanship and Leadership

Position Type: Full-Time

Hourly Compensation: $21 + Monthly Bonus Potential

Essential Tasks And Responsibilities

• Brand Experience –Delivering best in class customer service.
• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a true subject matter expert in all our product categories, have extensive knowledge of all our programs and cascade this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.

Leading People

• Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with the SSL (Store Manager) to ensure all new joiners’ schedules allow for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• With humility, supervise and motivate Sales Leaders to perform their best.

Operational Excellence

• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.
• Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate with the team and the customer.
• Execute other related duties as assigned.

Qualifications

• High school diploma or equivalent preferred not required
• 2+ years of customer service experience in retail, hospitality, or restaurant is required
• Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
• Systems capabilities preferred:
  • SAP
  • Order Management Systems
  • Microsoft Office

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Higher Education Programs
• Vacation Time, Paid Holidays & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited – Free Shipping
• Chew On This – One give away product a month
• Wild Chef – Allowance per month to shop in our store

EOE, including disability/vets