Store Team Lead – Fort Lauderdale

Wild Fork

Fort Lauderdale (FL)

On-site

USD 48,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation & Holidays

Monthly Bonus Potential

Free Shipping

Wild Chef allowance

Job summary

Wild Fork stores are seeking a Store Team Lead to support daily operations and lead the team to achieve store goals. You’ll train sales leaders, ensure top-notch customer service, and act as a brand ambassador focused on growth and collaboration.

The role emphasizes delivering a Personal Chef experience, overseeing inventory and KPIs, and partnering with Store Leadership to drive local campaigns, training, and performance improvements.

Qualifications

2+ years of customer service experience in retail, hospitality, or restaurant.
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume environment.
Excellent verbal communication and active listening.
Ability to multi-task and work flexible hours including weekends.
Strong integrity and collaboration with leadership.

Responsibilities

Deliver a Wild Fork Personal Chef experience and train staff to do the same.
Oversee daily operations, delegate tasks, monitor KPIs and inventory.
Lead training programs, coordinate schedules and supplier/product knowledge.
Support store leadership and ensure adherence to company policies.
Handle customer complaints with the support of QA as needed.

Skills

Leadership

Training

Salesmanship

Customer Service

Inventory Management

SAP

Order Management

Microsoft Office

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Description

Store Team Lead

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies: Training, Salesmanship and Leadership

Position Type: Full-Time

Hourly Compensation: $23 + Monthly Bonus Potential

Essential Tasks And Responsibilities

Brand Experience – Delivering best in class customer service

Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Be a true subject matter expert in all our product categories, have extensive knowledge of all our programs and cascade this down to team members.
Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Ensure all employees adhere to the company’s policies and guidelines.

Leading People – Sincerity in training and developing our colleagues

Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
Collaborate with the SSL (Store Manager) to ensure all new joiners’ schedules allow for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
With humility, supervise and motivate Sales Leaders to perform their best.

Operational Excellence – Ownership: Committed to the results and focuses on details

Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.
Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate with the team and the customer.
Execute other related duties as assigned.

Qualifications

High school diploma or equivalent preferred not required
2+ years of customer service experience in retail, hospitality, or restaurant is required
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
Systems capabilities preferred:
- SAP
- Order Management Systems
- Microsoft Office

Physical Demands And Work Environment

Physically able to exert up to 50 pounds of force
Occasional exposure to extreme temperatures – walk-in freezers
Stand/walk for up to 8-10 hours
Frequent movement within the store to access various departments, areas, and products

Benefits & Perks