Store Team Lead: Open, Lead & Elevate Sales

Shoe Carnival, Inc.; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Lancaster, PA to help oversee daily store operations, lead by example, and support a customer-first, team-driven environment. This full-time role requires strong leadership, excellent communication, and a hands-on approach to sales and service.

You'll act as a key holder, assist with training, scheduling, and visual presentation, and help drive store performance while maintaining a fun, customer-focused atmosphere.

Qualifications

• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Team motivation

Job description

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Lancaster, PA to help oversee daily store operations, lead by example, and support a customer-first, team-driven environment. This full-time role requires strong leadership, excellent communication, and a hands-on approach to sales and service.

You'll act as a key holder, assist with training, scheduling, and visual presentation, and help drive store performance while maintaining a fun, customer-focused atmosphere.