Store Team Lead - Donor Ops & Merchandising

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Canton (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Bonus incentive

Daily Pay

Paid time off

Retirement match

Employee assistance

Employee discount

Medical/dental/vision

Disability insurance

Life insurance

Paid holidays

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Team Lead/Shift Manager in Jackson Township, OH. You will oversee daily store operations, including donation processing, pricing, and merchandising, and run the store in the managers' absence during your shift.

You will coach and train team members, manage cash operations, and ensure safety and cleanliness while supporting community-focused programs and campaigns.

Qualifications

• Six or more months of retail sales experience preferred
• Strong judgment, problem-solving, and communication skills
• Strong organization and time management
• Knowledge of merchandise such as name brand, antiques, vintage, and collectibles
• Experience with computers preferred
• First aid and CPR certification required (can get certified after hire)
• High school diploma or GED preferred
• Valid driver’s license and auto insurance

Responsibilities

• Oversee daily store operations, including donation processing and pricing, and keep the sales floor attractive through effective merchandising
• Run all store operations in the absence of the store manager or assistant manager during your scheduled shift
• Process transactions accurately, manage cash operations including daily counts and over/short reconciliation, and handle customer disputes and exchanges
• Help manage the backroom warehouse, including loading and unloading donations with material handling equipment
• Coach and train team members, handle day-to-day employee relations, and partner with HR when needed
• Lead your team in meeting hourly and daily production goals
• Model and enforce safe working conditions and keep the building and property clean and organized
• Support the "You Changed a Life" campaign
• Plan the day, handle end-of-day tasks, and keep the facility secure

Skills

Retail sales

Communication

Time management

Merchandise knowledge

Computer literacy

First aid & CPR

Driver's license

High school diploma

Education

High school diploma or GED

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Team Lead/Shift Manager in Jackson Township, OH. You will oversee daily store operations, including donation processing, pricing, and merchandising, and run the store in the managers' absence during your shift.

You will coach and train team members, manage cash operations, and ensure safety and cleanliness while supporting community-focused programs and campaigns.