Store Team Lead: Customer Service & Merchandising

Hibbett, Inc.; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett, Inc. in Columbus, OH is seeking an Assistant Manager to support daily store operations, supervise staff in the manager's absence, promote merchandise, and deliver outstanding customer service.

Responsibilities include assisting with staffing, scheduling, training, and maintaining policy standards while driving sales and protecting store assets. This non-exempt, hourly role reports to the Store Manager and requires 1–3 years in retail or customer-facing roles.

Qualifications

• Experience in retail, footwear or athletic apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and lead a team.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist with personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments as needed.
• Monitor inventory, sales statistics, and expenses to aid profitability.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Communication

Initiative

Attention to detail

Multitasking

Job description

Hibbett, Inc. in Columbus, OH is seeking an Assistant Manager to support daily store operations, supervise staff in the manager's absence, promote merchandise, and deliver outstanding customer service.

Responsibilities include assisting with staffing, scheduling, training, and maintaining policy standards while driving sales and protecting store assets. This non-exempt, hourly role reports to the Store Manager and requires 1–3 years in retail or customer-facing roles.