Store Team Lead — Customer Experience & Operations

O'Reilly Auto Parts; Bremerton (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Bremerton, WA, is looking for a supervisor to lead the store team. This role includes ensuring excellent customer service, managing store operations, and assisting in hiring and training. The ideal candidate will have sales training and multiple certifications. Benefits include competitive wages, 401(k) with employer contributions, and health insurance. Join a dynamic team and enjoy career growth opportunities.

Qualifications

• Must lead the store team and ensure excellent customer service.
• Experience in hiring and team member coaching.
• Ability to handle retail processes efficiently.

Responsibilities

• Lead the store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Work with the store manager on staffing during peak hours.
• Assist in setting team member goals and providing feedback.
• Process customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages (Spanish highly desired)

Tools

ASE Certification

Certified Parts Professional Certification

Job description

O'Reilly Auto Parts in Bremerton, WA, is looking for a supervisor to lead the store team. This role includes ensuring excellent customer service, managing store operations, and assisting in hiring and training. The ideal candidate will have sales training and multiple certifications. Benefits include competitive wages, 401(k) with employer contributions, and health insurance. Join a dynamic team and enjoy career growth opportunities.