Store Team Lead: Customer Success & Operations

O'Reilly Auto Parts; Huber Heights (OH); On-site; USD 15,153 - 23,419; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is looking for a devoted individual to take on a pivotal role in customer service and team leadership. This position requires leading the store team to deliver excellent support to both retail and professional customers, managing customer service levels, and assisting in hiring and training staff. The role demands essential qualifications such as Sales Specialist Training, Assistant Manager Certification, and RSS Certification, along with a passion for customer service. The compensation package includes competitive wages and benefits.

Qualifications

• Sales Specialist Training required.
• Assistant Manager Certification required.
• RSS Certification required.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Work with the store manager to ensure adequate staffing.
• Assist the store manager in team goals and training.
• Participate in the hiring process and evaluate candidates.
• Ensure compliance with company policies and procedures.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts is looking for a devoted individual to take on a pivotal role in customer service and team leadership. This position requires leading the store team to deliver excellent support to both retail and professional customers, managing customer service levels, and assisting in hiring and training staff. The role demands essential qualifications such as Sales Specialist Training, Assistant Manager Certification, and RSS Certification, along with a passion for customer service. The compensation package includes competitive wages and benefits.