Store Team Lead: Customer Experience & Merchandising

Dollar General; Alvin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid time off

Job summary

pOpshelf is seeking a Lead Team Member to help maintain a clean, inviting store and deliver a customer-first experience. You will assist customers, operate the cash register, stock and merchandise, and lead duties in the absence of supervisors while supporting store profitability and safety.

This role requires strong communication, reliability and the ability to stand/walk for extended periods. You will perform duties in a fast-paced retail environment with lifting and exposure to scents and

Qualifications

• Effective interpersonal and oral communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow planogram and merchandise presentation guides.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Ability to perform cash register functions.
• Knowledge of cash handling procedures including cashier accountability and deposit control.

Responsibilities

• Provides superior customer service to exceed the customer's expectations.
• Model product knowledge and selling techniques to enhance the customer experience.
• Maintain a safe, clean and well-organized store environment that delights our customers and employees.
• Assists in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• Rotates product to create eye-catching displays to drive sales.
• Completes daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Ensure store condense and reset standards are maintained consistently each day to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the SOP manual, Employee Handbook, and company communications.
• Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.
• Open and close the store under specific direction of the Store Team Leader and Assistant Team Leader in the Store Team Leader’s absence.
• Additional duties that may be necessary in the absence of the Store Team Leader or Assistant Team Leader

Skills

Interpersonal communication

Safety awareness

Planogram following

Cash handling

Mathematical skills

Customer service

Team leadership

Education

High school diploma or equivalent

supervisory experience preferred

Job description

pOpshelf is seeking a Lead Team Member to help maintain a clean, inviting store and deliver a customer-first experience. You will assist customers, operate the cash register, stock and merchandise, and lead duties in the absence of supervisors while supporting store profitability and safety.

This role requires strong communication, reliability and the ability to stand/walk for extended periods. You will perform duties in a fast-paced retail environment with lifting and exposure to scents and