Store Team Lead: Customer Experience & Growth

KnitWell Group; Monroe (OH); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

Ann Taylor in Monroe, OH is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor and coach associates to deliver the brand’s service standards.

This Regular/Full-time role offers opportunities to drive omnichannel experiences, recruit and develop talent, and contribute to operational excellence. Eligible for monthly bonuses and comprehensive benefits.

Qualifications

• 1+ year retail management experience preferred.
• Hospitaility mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Initiative

Tools

Point-of-Sale (POS) System

Job description

Ann Taylor in Monroe, OH is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor and coach associates to deliver the brand’s service standards.

This Regular/Full-time role offers opportunities to drive omnichannel experiences, recruit and develop talent, and contribute to operational excellence. Eligible for monthly bonuses and comprehensive benefits.