Store Team Lead: Customer Experience & Growth

PLS; Kenosha (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager in Kenosha, WI to lead daily store operations and deliver outstanding customer service. You will support the Store Manager, supervise staff in their absence, and help meet financial goals while ensuring policy compliance.

The role requires at least one year of management experience in retail or service industries, strong communication, and the ability to engage with customers. English fluency is required, with bilingual plus for Spanish a bonus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant.
• Ability, willingness, and confidence to engage with customers.
• Develop positive relationships with customers.

Responsibilities

• Maintain exemplary customer service and build relationships with customers.
• Establish a strong customer service culture in the store.
• Assist Store Manager in meeting store goals and objectives.
• Recruit, develop and motivate store team members who exceed expectations.
• Ensure compliance with regulations.
• Supervise CSR activities in absence of Store Manager.
• Analyze financial statements and trends to increase sales.
• Market within the community to grow market share and revenues.
• Resolve customer complaints to improve satisfaction.
• Assist with scheduling, cash, and store audits.

Skills

Customer service

Leadership

Communication

Engage with customers

Job description

PLS is seeking an Assistant Store Manager in Kenosha, WI to lead daily store operations and deliver outstanding customer service. You will support the Store Manager, supervise staff in their absence, and help meet financial goals while ensuring policy compliance.

The role requires at least one year of management experience in retail or service industries, strong communication, and the ability to engage with customers. English fluency is required, with bilingual plus for Spanish a bonus.