Store Team Leader - Growth & Customer Experience

PLS; Merrillville (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is a leading retail provider of financial services with hundreds of centers. We are seeking an Assistant Store Manager to lead daily store operations, deliver outstanding service, and help meet financial goals while adhering to company policies.

You will supervise staff, support the Store Manager, and ensure a welcoming, compliant environment for customers. The role requires strong leadership, excellent communication, and a hands-on approach to coaching and motivating a diverse team.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability, willingness and confidence to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again.
• Establishing a strong customer service culture within the store.
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives.
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations.
• Ensuring compliance with federal, state, and local regulations.
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
• Analyzing financial statements and trends to increase and maximize sales.
• Marketing within the community to increase market share and store revenues.
• Resolving customer complaints for increased customer satisfaction.
• Assisting the Store Manager with managing schedule, cash, and store audits.

Skills

Leadership

Customer service

Communication

Team management

Job description

PLS is a leading retail provider of financial services with hundreds of centers. We are seeking an Assistant Store Manager to lead daily store operations, deliver outstanding service, and help meet financial goals while adhering to company policies.

You will supervise staff, support the Store Manager, and ensure a welcoming, compliant environment for customers. The role requires strong leadership, excellent communication, and a hands-on approach to coaching and motivating a diverse team.