Store IT & POS Helpdesk Technician

The Buckle, Inc.; Kearney (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

The Buckle, Inc. is seeking a Service Desk Technician I to be the primary contact for store Teammates regarding store systems including POS, phones, music, video, and network. This role supports multiple stores, liaises with other departments, and ensures fault isolation for hardware and software.

Evening/weekend availability may be required based on business needs. Ideal candidates have an associate degree or 1–3 years of related experience, with IT certifications preferred.

Qualifications

• Associate’s degree from two year college or university or currently in progress; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Industry certifications such as ITSM, ITIL, HDI, A+, Apple or MCP desired.

Responsibilities

• Troubleshoot, answer questions, solve incidents and provide support related to POS software.
• Assist with replacement POS hardware as required.
• Collaborate with store Teammates, other departments and third party vendors as necessary.
• Troubleshoot and support communication issues to include initial network troubleshooting, phone lines (POTS/Frame) and troubleshoot and isolate in-store wiring and maintain proper documentation.
• Assist with software/hardware testing used in the stores.
• Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Skills

POS Troubleshooting

Customer Service

Network Troubleshooting

Hardware Troubleshooting

Education

Associate degree or in progress

Job description

The Buckle, Inc. is seeking a Service Desk Technician I to be the primary contact for store Teammates regarding store systems including POS, phones, music, video, and network. This role supports multiple stores, liaises with other departments, and ensures fault isolation for hardware and software.

Evening/weekend availability may be required based on business needs. Ideal candidates have an associate degree or 1–3 years of related experience, with IT certifications preferred.