Store Systems Leader: Retail Tech & POS Optimization

Luxottica; Mason (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Pearle Vision, part of EssilorLuxottica, seeks a Senior Manager, Store Systems to lead the store technology ecosystem and own the roadmap for customer-facing technologies in Mason, OH. You will partner with IT, Operations, Customer Care, field leadership, and vendors to deliver scalable solutions that enhance the customer experience and store operations.

The role demands 7+ years in retail operations or related fields, strong governance, and proven leadership in enterprise projects.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in retail operations, business systems, project management, or related disciplines.
• 5+ years leading cross-functional technology or operational initiatives.
• Demonstrated success delivering enterprise projects from planning through implementation.
• Strong leadership, strategic thinking, analytical, and problem-solving skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Ability to travel when needed.

Responsibilities

• Develop and execute the store systems roadmap aligned with business and customer experience objectives.
• Lead cross-functional technology initiatives from planning through implementation, stabilization, and continuous improvement.
• Partner with IT to define business requirements, prioritize enhancements, and support system releases, testing, and deployments.
• Oversee POS, Order Tracker, and customer transaction systems, ensuring operational excellence and long-term sustainment.
• Establish governance, deployment standards, and best practices that drive consistent execution across stores.
• Monitor system performance, analyze trends, and identify opportunities to improve operational efficiency and user experience.
• Lead issue resolution across business and technical teams, ensuring timely escalation and sustainable solutions.
• Develop executive communications, project updates, business documentation, and field support materials.
• Manage project scope, timelines, risks, priorities, and stakeholder expectations across multiple initiatives.
• Build collaborative relationships with Field Operations, Customer Care, Brand partners, vendors, and leadership teams.
• Develop KPIs and reporting to measure system performance, project success, and business outcomes.
• Champion process improvement, technology adoption, and change management to maximize business value.
• Provide leadership, coaching, and guidance while fostering collaboration, accountability, and continuous improvement.
• Serve as the business owner and escalation point for store system issues impacting operations and customer experience.

Skills

Leadership

Project management

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

PM tools

Job description

Pearle Vision, part of EssilorLuxottica, seeks a Senior Manager, Store Systems to lead the store technology ecosystem and own the roadmap for customer-facing technologies in Mason, OH. You will partner with IT, Operations, Customer Care, field leadership, and vendors to deliver scalable solutions that enhance the customer experience and store operations.

The role demands 7+ years in retail operations or related fields, strong governance, and proven leadership in enterprise projects.