Sr Manager- Store Systems

EssilorLuxottica; Mason (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Bonus/commission plan

Job summary

Pearle Vision, part of EssilorLuxottica, seeks a Senior Manager, Store Systems to lead the strategy and governance of our store technology ecosystem. You will partner with IT, Operations, Customer Care, and field leadership to deliver scalable solutions that improve customer experience and store efficiency.

You will own the business roadmap for store systems, drive adoption, supervise deployments, and guide change management across multiple initiatives, ensuring measurable business value and

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in retail operations, business systems, project management, or related disciplines.
• 5+ years leading cross-functional technology or operational initiatives.
• Demonstrated success delivering enterprise projects from planning through implementation.
• Strong leadership, strategic thinking, analytical, and problem-solving skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Experience managing multiple priorities in a fast-paced environment.

Responsibilities

• Develop and execute the store systems roadmap aligned with business and customer experience objectives.
• Lead cross-functional technology initiatives from planning through implementation, stabilization, and continuous improvement.
• Partner with IT to define business requirements, prioritize enhancements, and support system releases, testing, and deployments.
• Oversee POS, Order Tracker, and customer transaction systems, ensuring operational excellence and long-term sustainment.
• Establish governance, deployment standards, and best practices that drive consistent execution across stores.
• Monitor system performance, analyze trends, and identify opportunities to improve operational efficiency and user experience.
• Lead issue resolution across business and technical teams, ensuring timely escalation and sustainable solutions.
• Develop executive communications, project updates, business documentation, and field support materials.
• Manage project scope, timelines, risks, priorities, and stakeholder expectations across multiple initiatives.
• Build collaborative relationships with Field Operations, Customer Care, Brand partners, vendors, and leadership teams.
• Develop KPIs and reporting to measure system performance, project success, and business outcomes.
• Champion process improvement, technology adoption, and change management to maximize business value.
• Provide leadership, coaching, and guidance while fostering collaboration, accountability, and continuous improvement.
• Serve as the business owner and escalation point for store system issues impacting operations and customer experience.

Skills

Leadership

Strategic thinking

Analytical

Problem-solving

Stakeholder management

Communication

Presentation

Travel readiness

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Project management tools

Job description

Requisition ID: 939731

Store #: P00008 PV Store Ops - NY 5th

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Senior Manager, Store Systems leads the strategy, governance, implementation, and optimization of Pearle Vision's store technology ecosystem. This role partners with IT, Operations, Customer Care, Field Leadership, and vendors to deliver scalable solutions that enhance the customer experience, improve store operations, and support business growth. The position owns the business roadmap for store systems, ensuring successful implementation, adoption, and continuous improvement of customer-facing technologies.

MAJOR DUTIES AND RESPONSIBILITIES

• Develop and execute the store systems roadmap aligned with business and customer experience objectives.
• Lead cross-functional technology initiatives from planning through implementation, stabilization, and continuous improvement.
• Partner with IT to define business requirements, prioritize enhancements, and support system releases, testing, and deployments.
• Oversee POS, Order Tracker, and customer transaction systems, ensuring operational excellence and long-term sustainment.
• Establish governance, deployment standards, and best practices that drive consistent execution across stores.
• Monitor system performance, analyze trends, and identify opportunities to improve operational efficiency and user experience.
• Lead issue resolution across business and technical teams, ensuring timely escalation and sustainable solutions.
• Develop executive communications, project updates, business documentation, and field support materials.
• Manage project scope, timelines, risks, priorities, and stakeholder expectations across multiple initiatives.
• Build collaborative relationships with Field Operations, Customer Care, Brand partners, vendors, and leadership teams.
• Develop KPIs and reporting to measure system performance, project success, and business outcomes.
• Champion process improvement, technology adoption, and change management to maximize business value.
• Provide leadership, coaching, and guidance while fostering collaboration, accountability, and continuous improvement.
• Serve as the business owner and escalation point for store system issues impacting operations and customer experience.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience.
• 7+ years of experience in retail operations, business systems, project management, or related disciplines.
• 5+ years leading cross-functional technology or operational initiatives.
• Demonstrated success delivering enterprise projects from planning through implementation.
• Strong leadership, strategic thinking, analytical, and problem-solving skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Experience managing multiple priorities in a fast-paced environment.
• Strong proficiency with Microsoft Office Suite and project management tools.
• Ability to travel when needed.

PREFERRED QUALIFICATIONS

• Experience leading retail technology, store systems, or digital transformation initiatives.
• Knowledge of POS, Order Management, customer transaction systems, and omnichannel retail.
• Experience with Agile methodologies and change management.
• Experience managing vendor relationships and cross-functional teams.
• Knowledge of emerging retail technology trends and customer experience innovation

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.