Store Support Supervisor (Foods)

Accurate Personnel LLC; Redlands (CA); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Accurate Personnel LLC in Redlands, CA seeks a Store Support Supervisor to oversee daily store support operations across multiple locations and ensure service excellence.

You will analyze performance data, coordinate issue resolution, coach team members, and partner with operations, logistics, and warehousing to maintain high service levels in a fast-paced environment.

Qualifications

• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Advanced Microsoft Excel skills with pivot tables and data analysis.
• Excellent written and verbal communication skills.
• Experience with cross-functional collaboration.
• Ability to work with all levels of the organization.

Responsabilités

• Oversee daily store support activities and ensure timely resolution of operational issues.
• Monitor service levels and KPIs across locations.
• Coordinate responses to store concerns, inventory issues, and escalations.
• Document, assign, and resolve open requests and support tickets.
• Provide coaching and development to team members.
• Foster a positive, customer-focused work environment.
• Assist with staffing, scheduling, and performance reviews.

Connaissances

Leadership

Excel

Data analysis

Communication

Multitasking

Project coordination

Outils

WMS

TMS

Reporting platforms

Operational software

Description du poste

Reports To: Operations Manager / Regional Operations Leadership

FLSA Status: Exempt

Position Overview

The Store Support Supervisor is responsible for overseeing daily store support operations, monitoring service performance, coordinating issue resolution, and ensuring operational excellence across multiple locations. This role serves as a key point of contact between field operations, logistics, warehousing, inventory control, and customer support teams to help maintain service levels, resolve operational challenges, and support company objectives.

The Store Support Supervisor analyzes operational data, identifies trends, escalates critical issues, and leads efforts to improve processes, communication, and overall operational efficiency. The ideal candidate is highly organized, detail-oriented, and capable of leading teams in a fast-paced environment.

Key Responsibilities

Operational Support & Service Execution

• Oversee daily store support activities and ensure timely resolution of operational issues.
• Monitor service levels and key performance indicators (KPIs) across assigned locations.
• Coordinate responses to store concerns, service disruptions, inventory issues, and operational escalations.
• Ensure all open requests, support tickets, and action items are properly documented, assigned, and resolved.
• Maintain effective communication between operations, logistics, warehousing, inventory control, and other support teams.

Performance Monitoring & Reporting

• Track and analyze operational data to identify trends, performance gaps, and opportunities for improvement.
• Prepare recurring reports and communicate performance updates to leadership.
• Escalate urgent operational issues and provide recommendations for corrective action.
• Monitor capacity utilization, service levels, operational discrepancies, and support center performance.
• Supervise and support Store Support team members, ensuring consistent execution of responsibilities.
• Provide coaching, training, and ongoing development to team members.
• Establish clear expectations and hold team members accountable for performance standards.
• Assist with staffing, scheduling, performance reviews, and employee development initiatives.
• Foster a positive, collaborative, and customer-focused work environment.

Process Improvement

• Identify opportunities to improve operational processes, service performance, and communication workflows.
• Partner with cross-functional teams to implement solutions that improve efficiency and reduce operational costs.
• Support operational projects and continuous improvement initiatives.
• Assist with developing and maintaining standard operating procedures (SOPs) and best practices.

Required Qualifications

• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong analytical skills with the ability to interpret data and identify trends.
• Advanced Microsoft Excel skills, including pivot tables, reporting, and data analysis.
• Excellent written and verbal communication skills.
• Ability to work effectively with all levels of the organization.
• Strong attention to detail and follow-through.

Preferred Qualifications

• 3–5+ years of experience in operations, logistics, supply chain, distribution, customer support, or related fields.
• Prior supervisory or team leadership experience preferred.
• Experience working with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), reporting platforms, or other operational software.
• Experience supporting multi-site operations is highly preferred.

Key Performance Indicators (KPIs)

• Issue resolution timeliness
• Team productivity and performance
• Capacity and utilization tracking
• Reporting accuracy and timeliness
• Process improvement execution
• Customer and store support satisfaction

Physical Requirements

• Ability to lift up to 30 pounds occasionally.
• Ability to sit, stand, walk, and use a computer for extended periods.
• Ability to work within office, warehouse, and distribution environments as needed.
• Comfortable working in environments with varying temperatures and operational conditions.

ABOUT ACCURATE PERSONNEL

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.