Store Support

The Home Depot; Weatherford (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Weatherford, TX is seeking an Store Support Associate to perform non-sales duties that keep the store running smoothly. You may assist customers with order status, help in the lot, and provide administrative services while directing customers to departments or merchandise.

You must be detail-oriented, have strong time-management skills, and work well with other associates and vendors with minimal supervision, helping to uphold the highest level of customer satisfaction and store

Responsibilities

• Assist customers with order status queries.
• Perform non-sales store support duties including order fulfillment.
• Direct customers to store departments and merchandise.

Job description

76940BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.