Store Support

The Home Depot; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Oklahoma City is hiring for Store Support Associates responsible for various non-sales functions. Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. These positions are vital for ensuring customer satisfaction and require strong time management skills, integrity, and detail orientation.

Support includes assisting customers, handling cash management tasks, and maintaining focus on operational responsibilities. Teamwork with Associates and vendor interactions is expected.

Qualifications

• Detail-oriented with strong time management skills.
• Ability to work cooperatively with Associates and vendors.
• Demonstrate integrity and respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in navigating store departments.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.