Store Support

The Home Depot; Fuquay-Varina (NC); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

The Home Depot in Fuquay-Varina, NC is seeking Associates in Store Support to perform a variety of non-sales tasks, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. They may direct customers to departments or merchandise and answer questions on product order status, handling cash management or program compliance.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and

Qualifications

• Non-sales functions responsibilities in a store environment.
• Customer service and order status inquiries handling.
• Detail-oriented with time management and integrity.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the store lot or with product location.
• Provide administrative services as needed.
• Direct customers to store departments or merchandise and respond to operational concerns.

Job description

Job Description

74995BR

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.