Loro Piana - Client Advisor, Boston

LVMH; Boston (MA); Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental and vision

Fertility support

Tuition reimbursement

401K match

Headspace mental health support

Product discount

LVMH discounts

Tailored perks

Résumé du poste

Loro Piana, part of the LVMH family, seeks a Client Advisor in Boston to drive sales and deliver exceptional service. The role emphasizes product knowledge, client relationship building, and a premium shopping experience across luxury textiles and ready‑to‑wear.

Typical duties include achieving sales goals, mentoring teammates, maintaining displays, and participating in seasonal events. Compensation is hourly, with rich benefits including medical, dental, vision, and exclusive LVMH discounts.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsabilités

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate product knowledge to facilitate the sales process.
• Collaborate with team members to ensure a seamless shopping experience for clients.
• Cultivate and maintain relationships with clients by following up on purchases and providing after‑sales support.
• Collect and update client information to tailor services to individual preferences.
• Actively engage with clients to promote products and drive sales growth.
• Oversee maintenance of store displays to align with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans for sales performance.
• Identify opportunities for optimizing sales growth and operational efficiencies.
• Translate storytelling opportunities into coaching priorities to elevate execution and consistency.
• Partner with leadership and training teams to reinforce storytelling standards and on‑the‑floor learning.
• Participate in in-store training activations and feedback cycles to support team development.
• Assist in seasonal road show in-store presentations with Retail Excellence team and independently.

Connaissances

Sales experience

Customer service

Teamwork

Outils

Microsoft Office

SAP

Description du poste

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job responsibilities

Key Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Identify client experience, product knowledge, and storytelling opportunities on the floor and translated them into focused coaching priorities to elevate execution and consistency
• Partner with store leadership and training teams to reinforce storytelling standards, strengthen service delivery, and drive impactful on-the-floor learning moments
• Support a continuous coaching culture by contributing to feedback cycles, in-store training activations, and dedicating meaningful time to team development and knowledge sharinG
• Participate in Seasonal road show instore presentations in collaboration with Retail Excellence team as well as autonomously.

Profile

Skills and Abilities Required

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

This role is being offered at an hourly rate of $25-$30.00 per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.