Store Supervisor - Manitowoc

Goodwill NCW; Manitowoc (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill NCW in Manitowoc, WI seeks a full-time leader to guide store teams and drive donation processing to meet production and sales goals. You will train and coach staff, ensure safety, conduct scheduling, and support onboarding in partnership with the Store Manager.

The role emphasizes community impact, reliability, and maintaining high standards of customer service and confidentiality in a busy retail environment.

Qualifications

• High School diploma or equivalent preferred.
• 3+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customerservice and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint,SharePointand Outlook.
• Experience with reporting and dashboard tools.
• Ability tomaintainconfidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations isrequired.
• Ability toworka flexible schedule, including holidays, evenings, and weekends, with regular andtimelyattendancein accordance withthe assigned work schedule.

Responsibilities

• Provide oversight, guidance and support to team members as directed by Store Manager.
• Drives results through proper handling and processing of all donations to meet production and sales goals.
• Utilizes reports and leads team members by assisting with training, coaching and developing skills to achieve results.
• Maintains a clean, safe, and organized work area.
• Effectively and efficiently manages a broad range of retail activities, including scheduling and opening/closing procedures, while ensuring completion of the leader checklist.
• Supports GoodwillNCW’s mission through employment and training of people with different abilities.
• Supports recruitment by interviewing and selecting candidates aligned with the organization’s mission and values and ensures successful onboarding for all team members in partnership with Store Manager.
• Other duties as assigned.

Skills

Leadership

Time management

Communication

Problem solving

Microsoft Office

Dashboard reporting

Confidentiality

Driver's license

Flexible schedule

Customer service

Education

High School diploma

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

WhoWe Are:

Goodwill NCW is a nonprofit organization with28 retail stores across north-centralWisconsin.We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.Together,webring our values to life,power our mission of elevating people byeliminatingbarriers to employmentandtransformlives through skill building for sustained employment and improved financial stability.Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

WhatYou’llGetToDo:

• Provides oversight,guidanceand support to team members as directed by Store Manager.
• Drives results through the proper handing and processing of all donations to meet productionand salesgoals.
• Utilizes reports and leads team members byassistingwith training,coachingand developing skillstoachieve results.
• Maintains aclean, safe, andorganized workarea.
• Effectively and efficiently manages a broad range of retail activities, including scheduling and opening/closing procedures, while ensuring completion of the leader checklist.
• Supports GoodwillNCW’smission through employment and training of people withdifferent abilities.
• Supports recruitment by interviewing and selecting candidates aligned with the organization’s mission and values and ensures successful onboarding for all team members in partnership with Store Manager.
• Other duties as assigned.

Qualifications

WhatWe NeedFromYou:

• High School diploma or equivalentpreferred.
• 3+ years of leadership experience preferred.
• Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customerserviceand attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint,SharePointand Outlook.
• Experience with reporting and dashboard tools.
• Ability tomaintainconfidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations isrequired.
• Ability toworka flexible schedule, including holidays, evenings, and weekends, with regular andtimelyattendancein accordance withthe assigned work schedule.

Work Environment:

The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.Accommodationsmay be made to enable individuals with disabilitiesto perform the essential functions.

• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability to repetitively:
• Sit or stand for prolonged periods of time (up to 8 hours).
• Independently twist,lift, carry,pushorpull moderate (10pounds) to heavy (25 pounds) of weight; using a team liftfor objects weighing over 25 pounds.
• Reach (approximately 54inches).
• Frequently stoop, bend, kneel, crouch.
• Sufficienthand and finger dexterity to perform detailed tasks.
• Verbally communicate to exchange information.