Store Supervisor - Leadership, Training & Customer Care

Ace Hardware; Othello (WA); On-site; USD 55,000 - 65,000; Full time

Job summary

Ace Hardware in Othello, WA seeks a Supervisor to lead and develop store staff, uphold customer service standards, and drive sales performance. The role covers training, policy adherence, and ensuring smooth daily operations across departments.

The Supervisor collaborates with Store Management to optimize appearance, control expenses, and maintain a positive customer experience within a community-focused hardware store.

Qualifications

• Proven leadership and staff development abilities.
• Strong verbal and written communication skills.
• Ability to organize, multi-task and manage priorities.
• Experience using Trello for task management and communication.
• Basic math skills and computer proficiency.

Responsibilities

• Lead and mentor sales associates within departments.
• Oversee Manager on Duty (MOD) process and ensure policy adherence.
• Supervise sales floor to maintain customer and associate awareness.
• Train new staff and develop departmental personnel.
• Relay management communications to team and back.

Skills

Team leadership

Communication

Organization

Multi-tasking

Guest relations

Trello usage

Mathematical basics

Computer skills

Tools

Trello

Job description

Ace Hardware in Othello, WA seeks a Supervisor to lead and develop store staff, uphold customer service standards, and drive sales performance. The role covers training, policy adherence, and ensuring smooth daily operations across departments.

The Supervisor collaborates with Store Management to optimize appearance, control expenses, and maintain a positive customer experience within a community-focused hardware store.