Supervisor

Ace Hardware; Othello (WA); On-site; USD 55,000 - 65,000; Full time

Job summary

Ace Hardware in Othello, WA seeks a Supervisor to lead and develop store staff, uphold customer service standards, and drive sales performance. The role covers training, policy adherence, and ensuring smooth daily operations across departments.

The Supervisor collaborates with Store Management to optimize appearance, control expenses, and maintain a positive customer experience within a community-focused hardware store.

Qualifications

• Proven leadership and staff development abilities.
• Strong verbal and written communication skills.
• Ability to organize, multi-task and manage priorities.
• Experience using Trello for task management and communication.
• Basic math skills and computer proficiency.

Responsibilities

• Lead and mentor sales associates within departments.
• Oversee Manager on Duty (MOD) process and ensure policy adherence.
• Supervise sales floor to maintain customer and associate awareness.
• Train new staff and develop departmental personnel.
• Relay management communications to team and back.

Skills

Team leadership

Communication

Organization

Multi-tasking

Guest relations

Trello usage

Mathematical basics

Computer skills

Tools

Trello

Job description

Position Philosophy: The duties of the Supervisor position are to be performed while demonstrating and encouraging Stan’s Merry Mart’s core values.

The Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential by having a general understanding of every department, driving a customer service culture, developing staff, maintaining store appearance, controlling expenses and shortages.

Essential Duties and Responsibilities:

• Acts as lead sales associate in training and reviewing the work of employees within the assigned departments.
• Is primary lead for MOD process (Manager on Duty) and is competent in delivering the expectations of the position and its responsibilities.
• Effectively supervises the sales floor to ensure customer / associate awareness at all times.
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.
• Motivate and develop associates to meet goals / objectives.
• Clearly delegate activities and follow-up on all direction.
• Demonstrate teamwork with-in store and company
• Advises management of any personnel increases or reduction as needed.
• Provide training and development of new employees in the assigned department.
• Relay communication to employees from management and vice versa.
• Serve customers in assigned departments, or storewide, and provide needed advice or information.
• Assist customers with complaints.
• Handle special orders for all non-stock items.
• Help unload incoming trucks (as arranged by management).
• Demonstrate the use of merchandise to customers, as requested.
• Is totally familiar and competent in conducting and adhering to allprocesses for management – 1-2-1s, huddles, floor observations, store walk-throughs, department checklists, and any other assigned processes for management.

Required Knowledge Skills and Abilities:

• Strong leadership skills, interpersonal skills, verbal and written communication skills, listening skills, ability to check for understanding after direction is given, strong organization skills, ability to multi-task, talented director of internal and external guest relations, team builder, basic math skills, computer skills (Microsoft Office)
• Is proficient and utilizes Trello as a communication, task assignment and time management tool.
• Has a general understanding of all departments and is able to assist when needed.
• Ability to build relationships with customers and team

Physical Demands:

• Ability to stand and walk for extended periods of time
• Must be able to bend and stoop, grasp products, and climb ladders.
• Must be able to bend and lift loads, up to 50 lbs. unassisted and able topush and pull carts with products

Location: 17341 | Othello Ace Hardware

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.