Store Supervisor: Inspire Teams & Delight Customers

COS; Skokie (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Job summary

COS in Skokie, IL is seeking a capable Supervisor to lead a dynamic sales team and deliver outstanding customer experiences. You will model exceptional service, guide operations, and drive authentic, personalized, and engaging shopping journeys for customers.

This full-time role offers 32–40 hours per week with hourly compensation. Benefits include a 25% staff discount across all H&M Group brands, participation in the HIP incentive program, and additional employee perks in the US.

Qualifications

• Retail or hospitality experience and solid store operations knowledge.
• Customer-focused with commitment to excellent service.
• Genuine product enthusiasm to share with customers.
• Adaptable to shifting priorities and customer requests.
• Proactive and action-oriented, takes initiative.
• Strong communication and active listening.
• Open to feedback and professional development.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer experience with styling advice.
• Manage store opening and closing procedures.
• Interpret sales data to optimize store performance.
• Lead and inspire a team of sales assistants.
• Oversee day-to-day operations like delivery and replenishment.
• Act as a brand ambassador upholding company values.

Skills

Retail experience

Customer focus

Product passion

Adaptable

Proactive

Strong communicator

Willing to learn

Flexible hours

Job description

COS in Skokie, IL is seeking a capable Supervisor to lead a dynamic sales team and deliver outstanding customer experiences. You will model exceptional service, guide operations, and drive authentic, personalized, and engaging shopping journeys for customers.

This full-time role offers 32–40 hours per week with hourly compensation. Benefits include a 25% staff discount across all H&M Group brands, participation in the HIP incentive program, and additional employee perks in the US.