Store Supervisor (Full-Time)

Studs; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading ear piercing and earring brand seeks a full-time Store Supervisor in Boston. This role involves overseeing daily operations, delivering exceptional customer experiences, and leading the team to achieve sales goals. Candidates should demonstrate strong leadership, professionalism, and customer service skills in a fun and inclusive environment.

Benefits

Comprehensive medical benefits

401k

Paid family leave

Two weeks paid sabbatical after four years

Discounts on piercings and products

Qualifications

• Proven track record of professionalism and reliability.
• Comfortable standing for extended periods.
• Able to handle chemicals safely.

Responsibilities

• Open and close the Studio independently.
• Deliver exceptional customer service.
• Provide feedback and support to teammates.

Skills

Professionalism

Customer Service

Leadership

Education

Prior keyholder or shift lead experience

Job description

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Studs is a category-defining ear piercing and earring brand named one of "the 10 most innovative companies in retail for 2023" by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

• Please Note: The official title for this role will be Studio Supervisor*
  
  

Location: Boston, MA | Reports to: Studio Manager

Hourly Rate: $24/hour

The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.

As a Studio Supervisor, you'll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You'll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Key Responsibilities:

Operational Execution & Sales Support

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
  
  

Customer Experience

• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
  
  

Team Support & Culture

• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment
  
  

Requirements:

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
  
  

Benefits & Perks

• Comprehensive medical benefits, including $0 in-network mental health visits
• HSA (Health Savings Account) or FSA (Flexible Spending Account)
• Dental, and vision insurance
• 401k
• Additional mental health resources such as Talkspace and Ginger
• Gender affirmation support services
• Commuter Benefits
• Ample paid time off including three months of paid family leave for all full-time retail employees (biological, adoptive, and foster parents are all eligible)
• 2 weeks Paid Sabbatical after four years of full-time service
• Trainings, performance reviews, and ongoing coaching to help you grow professionally
• Discounts on piercings and products (we've got your friends and family covered too!)
• Access to PerkSpot and additional benefits such as pet insurance and extended life insurance
  
  

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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