Store Supervisor - Customer Experience Leader

Screwfix; New Mexico; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

28 days annual leave (including Bank/H

Pension scheme

Life cover

Staff discount 20%

Training and development

Job summary

Screwfix is seeking a hands-on supervisor to lead in-store operations, delivering great customer service and guiding customers to the right products. You’ll set standards, support cash handling, audits, and stock control while fostering teamwork and a positive store environment.

As a front-line leader, you’ll drive sales through excellent service, mentoring staff, and maintaining high store performance. This role offers training, development, and a path to career growth within Screwfix.

Qualifications

• Experience supervising a small team in a fast-paced environment.
• Strong customer service and sales skills.
• Curious, proactive, and continuous improvement mindset.
• Passionate about the business.
• Friendly, flexible, reliable, hardworking.

Responsibilities

• Host in store, guiding customers to the right products and setting example
• Store standards: cash, queries, audits, stock management
• Be part of a team, collaborate and have fun

Skills

Customer service

Team leadership

Sales focus

Flexibility

Job description

Screwfix is seeking a hands-on supervisor to lead in-store operations, delivering great customer service and guiding customers to the right products. You’ll set standards, support cash handling, audits, and stock control while fostering teamwork and a positive store environment.

As a front-line leader, you’ll drive sales through excellent service, mentoring staff, and maintaining high store performance. This role offers training, development, and a path to career growth within Screwfix.