Retail Supervisor — Lead In-Store Service & Team

Screwfix; Pilot (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life cover

Employee discount

Job summary

Screwfix is seeking a retail supervisor to lead in-store operations and deliver outstanding customer service. You will guide customers to the right products, uphold store standards, and work with a team that takes pride in its store while having fun along the way.

Join a dynamic retail environment with excellent training, opportunities for progression, and a competitive salary. 28 days annual leave, pension, life cover, and staff discounts accompany the role.

Qualifications

• Experienced supervisor or duty manager used to leading a small team in a fast-paced store.
• Excellent customer service skills with a sales focus.
• Curious, continually seeking improvements and efficiency.
• Passionate about the business and helping customers succeed.
• Friendly, flexible, reliable, and proactive in a busy retail environment.

Responsibilities

• Host in store and lead by example, guiding customers to the right products.
• Maintain store standards with cash handling, inquiries, audits and stock control.
• Collaborate with the team to deliver great service and achieve targets.

Skills

People management

Customer service

Problem solving

Product knowledge

Team player

Job description

Screwfix is seeking a retail supervisor to lead in-store operations and deliver outstanding customer service. You will guide customers to the right products, uphold store standards, and work with a team that takes pride in its store while having fun along the way.

Join a dynamic retail environment with excellent training, opportunities for progression, and a competitive salary. 28 days annual leave, pension, life cover, and staff discounts accompany the role.