Store Supervisor: Banking & Customer Experience

TD; Rowley (MA); On-site; USD 33,000 - 45,000; Full time

Job summary

The Store Supervisor at TD Bank Rowley oversees daily operations, ensuring compliance, customer service excellence, and sales objectives. You will lead tellers and service colleagues, manage workflow, and handle customer escalations with integrity and accuracy.

You'll drive a team focused on building relationships, mentoring staff, and delivering end-to-end financial advice while maintaining risk controls, and aligning with TD's policies and customer-first approach.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License preferred; supervisory experience valued.
• Ability to meet and exceed customer expectations; strong organization.
• Effective verbal and written communication skills; problem solving.
• Ability to supervise and lead others; multi-tasking in a fast-paced store.

Responsibilities

• Oversee day-to-day team activities to meet store objectives.
• Provide day-to-day leadership and direction while ensuring compliance.
• Monitor teller and platform workflows, delegate tasks.
• Lead conversations with customers about loans and products with guidance on risk.
• Coach and develop staff to deliver exceptional service and sales outcomes.

Skills

Leadership

Communication

Supervision

Customer service

Organizational skills

Problem solving

Notary License

Outlook

Excel

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

The Store Supervisor at TD Bank Rowley oversees daily operations, ensuring compliance, customer service excellence, and sales objectives. You will lead tellers and service colleagues, manage workflow, and handle customer escalations with integrity and accuracy.

You'll drive a team focused on building relationships, mentoring staff, and delivering end-to-end financial advice while maintaining risk controls, and aligning with TD's policies and customer-first approach.