Shift Leader

Scooter's Coffee, LLC; Mexico (MO); On-site; USD 1,929,000 - 2,342,000; Full time

Benefits offered by this job

Free drink per shift

Free Scooters Coffee t-shirt

Discounts off-duty

Cash tips

Upward mobility

Flexible scheduling

No late nights

Job summary

Scooter's Coffee is seeking a Shift Leader to guide daily operations and support the Store Manager in a fast-paced environment. You will lead a team, uphold brand standards, and ensure consistent, high-quality customer service.

Responsibilities include developing team relationships, training new members, managing workflow, and maintaining safety and sanitation guidelines. Flexible scheduling and growth opportunities are offered.

Qualifications

• Passion for people.
• Ability to lead and motivate a team.
• Strong communication with customers and staff.
• Commitment to brand standards and quality service.
• Strong problem-solving and attention to detail.
• Willingness to train and onboard new team members.

Responsibilities

• Direct an efficient workflow and assist the Store Manager in operations.
• Lead the team to deliver Scooter’s “Amazing” customer service experience.
• Maintain speed of service during high-volume periods.
• Assist in onboarding and training new team members.
• Develop relationships with team members and motivate them.
• Execute cash handling, POS procedures, and store policies.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as a keyholder and help with opening/closing.

Skills

People skills

Leadership

Communication

Customer service

Adaptability

Problem solving

Training

Brand knowledge

Job description

We're looking for Shift Leaders at Scooter's Coffee - a great place to work!

BENEFITS

• Free drink per shift
• Free Scooters Coffee t-shirt
• Discounts off-duty
• Cash tips
• Upward mobility
• Flexible scheduling
• No late nights

Job Description

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

At Scooter’s Coffee, we are courageously committing to bringing our mission to communities across the nation. We seek to create an amazing experience in each life we touch, creating connections fueled by our passion for world-class coffee. We live and breathe by our Core Values: Integrity, Love, Humility, & Courage. These four simple, yet powerful, words guide how we show up for our coworkers and our customers. So, what’s it like to work at Scooter’s Coffee?

• Leaders who inspire with their vision and stewardship of brand values
• Dynamic growth phase means no two days are the same
• Better together: intentional collaboration provides meaning and direction in our work
• Innovation welcomed at all levels
• Family culture: in out and out of work, we care for the whole you
• Lots, and lots, and lots of coffee!!

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

Qualifications

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Disclaimer: The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.