Supervisor

Torsap Thai Kitchen; Omaha (NE); On-site; USD 38,000 - 48,000; Full time

Job summary

Scooter's Coffee in Omaha is seeking a Store Supervisor to lead daily operations and support the Store Manager. You will guide the team to deliver consistent, high-quality customer experiences by following brand recipes and service standards.

The role requires energetic leadership in a fast-paced environment, with responsibilities spanning onboarding, coaching, sales growth, and ensuring health and safety compliance. A reliable, people-focused leader will thrive here.

Qualifications

• Demonstrated passion for helping customers and building a positive team culture.
• Willingness to master Scooter’s beverage recipes and service techniques.
• Demonstrated leadership capabilities with the ability to guide and mentor others.
• Ability to work effectively with a team in a fast-paced environment.
• Strong communication skills and the ability to teach others.
• Good problem-solving skills with attention to detail.
• Desire to take on a leadership role in a growing company.

Responsibilities

• Direct an efficient workflow and support Store Manager in store operations.
• Lead the team to deliver Scooter’s exceptional customer service experience.
• Assist in onboarding and training new team members.
• Provide feedback to team members to reinforce performance and improve results.
• Identify opportunities to increase individual and team sales.
• Manage cash handling and POS procedures accurately and consistently.
• Ensure health, safety, and sanitation guidelines are followed.
• Serve as a keyholder and perform opening/closing procedures.
• Demonstrate punctuality, dependability and adaptability.
• Support Store Manager with administrative duties as requested.

Skills

Passion for people

Brand recipe mastery

Leadership

Team collaboration

Effective communication

Problem solving

Leadership aspiration

Job description

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

DESCRIPTION

The Store Supervisor is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company