Store Supervisor

Beloit Brew LLC; Beloit (WI); On-site; USD 17,220 - 19,286; Part time

Benefits offered by this job

Paid training

Meal and drink discounts

Job summary

A local coffee franchise in Wisconsin is seeking a Supervisor with open availability and the ability to close at least 3 nights per week. The role involves directing workflow, assisting the Store Manager, and leading the team to ensure high-quality customer service. Candidates should have excellent communication skills, adaptability, and a positive attitude. Benefits include a competitive hourly wage, paid training, and discounts on meals and drinks.

Qualifications

• Must be 18 years or older to apply.
• Excellent communication and interpersonal skills.
• Ability to work cooperatively in a team environment.
• Customer service experience preferred.
• Must be able to close at least 3 nights per week.

Responsibilities

• Direct an efficient workflow and assist the Store Manager.
• Serve as a role model and team leader when needed.
• Ensure quality customer experience through effective leadership.
• Assist in onboarding and training new team members.
• Maintain health and safety guidelines.

Skills

Excellent communication and interpersonal skills

Problem-solving

Customer service experience

Teamwork

Flexibility

Job description

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Job Description

MUST HAVE OPEN AVAILABILITY AND THE ABILITY TO CLOSE AT LEAST 3 NIGHTS PER WEEK.

Benefits

• Salary/Pay Range: $12.50-$14.00/hr + tips
• Paid training
• Meal and Drink discounts

Essential Duties & Responsibilities

• The Supervisor is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties
• This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Ensure that all shifts are covered, especially in emergency situations
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Managers with administrative duties as requested

Qualifications

• Must be 18 years or older to apply
• MUST BE ABLE TO CLOSE AT LEAST 3 NIGHTS PER WEEK
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality
• Willingness to learn and embrace change
• Strong problem-solving, multi-tasking, and administrative skills
• Ability to anticipate and respond to customer needs
• Customer service experience preferred, but not required
• Availability & Assessment REQUIRED when applying