Store Supervisor

Jackson Hewitt; Austin (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Jackson Hewitt in Austin, TX is seeking a Seasonal Tax Office Supervisor. You will oversee one or more hourly staff at a local office, coordinating recruitment, scheduling, and performance to ensure accurate tax returns and timely refunds.

Responsibilities include enhancing customer service, handling administrative duties, and maintaining filing systems while promoting efficient operations and sales growth during peak season.

Qualifications

• High School Diploma or equivalent or related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number).
• One year of previous management or supervisory experience desired.
• Proficiency with common computer software: email, browsers, Word, Excel, and accounting or tax software.

Responsabilités

• Supervises one or more seasonal hourly staff members at a single location or kiosk.
• Communicates with the Manager on recruitment status for seasonal employees.
• Maximize customer service and increase sales.
• Performs administrative functions.
• Develops, reviews, approves, and monitors office work schedules and hours worked.
• Monitors associate performance to ensure quality standards and deadlines.
• Reviews productivity and other reports and takes action as needed.
• Maintains filing system for tax returns (prepared, acknowledged, rejected, complete).
• Prints client checks each morning and distributes refunds timely.
• Follows up with clients to ensure tax returns are filed.

Connaissances

Management experience

Tax preparation

PTIN required

Supervisory experience

Computer software proficiency

Formation

High School Diploma or equivalent

Outils

Word

Excel

Description du poste

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

What you'll do here:

• Supervises one or more seasonal hourly staff members at a single location or kiosk
• Communicates with the Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Skills you'll bring for success:

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software