Store Shopper

Wegmans; General Warren Village (PA); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Paid time off (PTO)

Health care benefits

Retirement plan with 401(k) match

Scholarship program

LiveWell Employee & Family program

Job summary

Wegmans is seeking Store Shopper teammates who focus on fast, friendly service and accuracy to fulfill customer orders through our app. You will stage orders for pickup and help create a positive shopping experience by ensuring product quality and timely readiness.

You will use a company-issued device to manage orders, communicate with customers, and work in a fast-paced retail environment with opportunities for growth and competitive benefits.

Qualifications

• Customer service experience in a food service, grocery or retail setting.
• Ability to use a company-issued device to manage orders and communicate with customers.
• Verbal and written communication skills.
• Ability to take direction and work independently.
• Problem solving skills are a plus.

Responsibilities

• Be comfortable using technology to communicate with and fulfill customer orders.
• Accurately and efficiently fulfill customer orders and stage them in fulfillment area.
• Properly handle products and use equipment to ensure safe delivery to customers.
• Accurately scan items, make substitutions when needed, and process payments.

Skills

Customer service

Verbal & written communication

Independent work

Problem solving

Tools

Scan gun

iPad/smartphone

Job description

At Wegmans we are committed to providing our customers with fast, efficient, and convenient options for their grocery shopping. Wegmans Curbside Pickup is a fast-growing program that is looking for customer focused team members who are passionate about servicing our customers and helping them to live healthier, better lives. As a Store Shopper, you will be responsible for utilizing the latest technology to engage with customers through an app, shopping their orders and staging them for pickup. If you are passionate about working in a fast-paced environment and giving customers the freshest and best quality products out there, this could be the role for you!

What will I do?

• Be comfortable utilizing technology to communicate with and fulfill customer orders
• Accurately and efficiently fulfill customer orders and stage them in fulfillment area
• Properly handle product, use necessary equipment and bag items to ensure they reach their destination safely
• Accurately and efficiently scan items, make appropriate substitutions as needed and process payments
• Help to maintain a clean, organized and well-stocked workspace
• May be expected to carry out other customer service duties within the store, as necessary to fit the needs of the business

Required Qualifications:

• Customer service experience, preferably in a food service, grocery or retail setting
• Ability to use a company-issued device to manage orders and communicate with customers
• Verbal and written communication skills
• Ability to take direction and work independently

Preferred Qualifications:

• Problem Solving

At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with a 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.

*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Collective customer service experience, internally and/or externally preferably in a food service, grocery or retail setting; Work Environment: The physical demands of this work are classified as medium. Work includes walking, pushing a shopping cart, repetitive hand and arm movements, standing for up to 4 hours without a break, occasional to frequent bending, frequent reaching, moving and lifting, including reaching and lifting above shoulder height, along with continuous interaction with customers and coworkers. The average weight range of items lifted is 5-12 pounds with a maximum weight lifted of 45 pounds occasionally. Upper extremity repetition is moderately high and trunk movement involves moderately high twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors and involves seasonal outdoor temperatures and weather. Basic tools and equipment used include shopping cart, scan gun, shopping bags, computer, iPad/smartphone, telephone, printer, cash register, and common office-related items.