Store Shift Leader: Customer Service & Operations

CVS Health; North Olmsted (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Ohio is seeking a Shift Supervisor to lead store operations, support the CVS Store Management team and ensure opening and closing procedures are completed accurately while delivering excellent customer service.

You will supervise the store crew, communicate with management, assist customers, merchandise, price items, stock shelves and reset departments; this full-time role offers a 40-hour week and a comprehensive benefits package including medical, dental and vision coverage.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Price merchandise.
• Stock shelves.
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School Diploma or equivalent

Job description

CVS Health in Ohio is seeking a Shift Supervisor to lead store operations, support the CVS Store Management team and ensure opening and closing procedures are completed accurately while delivering excellent customer service.

You will supervise the store crew, communicate with management, assist customers, merchandise, price items, stock shelves and reset departments; this full-time role offers a 40-hour week and a comprehensive benefits package including medical, dental and vision coverage.