Store Shift Lead: Customer Experience & Ops

Walgreens; Saint Augustine (FL); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team member to support store operations in Saint Augustine, FL. The role focuses on opening/closing the store, handling cash, processing transactions, and delivering a high-quality customer experience.

You will also assist with stock, pricing, and merchandising, ensuring compliance with store policies and local regulations. The position emphasizes leadership-ready responsibilities, strong English communication, and a commitment to friendly, proactive service.

Qualifications

• One year of leadership, supervisory, or key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Responsible for registering all related sales on assigned cash register, including records of scanning errors and price verifications.

Skills

Leadership experience

Customer service mindset

English fluency

Inventory knowledge

Education

PTCB certification or pharmacy license (state required)

Job description

Walgreens is seeking a team member to support store operations in Saint Augustine, FL. The role focuses on opening/closing the store, handling cash, processing transactions, and delivering a high-quality customer experience.

You will also assist with stock, pricing, and merchandising, ensuring compliance with store policies and local regulations. The position emphasizes leadership-ready responsibilities, strong English communication, and a commitment to friendly, proactive service.