Store Shift Lead & Customer Experience Coordinator

The TJX Companies, Inc.; Homewood (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan contributions

Health care options

Paid holidays

Job summary

The TJX Companies, Inc. is recruiting for a Key Carrier at TJ Maxx in Homewood, IL. The role blends leadership with hands-on store duties and customer service.

You will act as Manager on Duty, coach associates, and ensure daily procedures meet policy and performance standards. Candidates should have 1 year of retail experience and at least 6 months of leadership; a flexible schedule including nights and weekends is required.

Qualifications

• At least 1 year in retail; 6 months leadership experience.
• Willingness to work flexible hours, including nights and weekends.
• Strong customer service and communication skills.
• Ability to coach and delegate to associates and manage priorities.

Responsibilities

• Act as Manager on Duty adhering to company policy.
• Lead store operations and ensure proper coverage in service areas.
• Coach Associates, provide feedback, and address customer issues.
• Ensure opening/closing procedures follow company guidelines.
• Communicate priorities and progress to management.

Skills

Retail experience

Leadership experience

Customer service

Problem solving

Multi-tasking

Communication

Tools

Company software knowledge

Job description

The TJX Companies, Inc. is recruiting for a Key Carrier at TJ Maxx in Homewood, IL. The role blends leadership with hands-on store duties and customer service.

You will act as Manager on Duty, coach associates, and ensure daily procedures meet policy and performance standards. Candidates should have 1 year of retail experience and at least 6 months of leadership; a flexible schedule including nights and weekends is required.