Store Sales Leader – Flexible Hours & Brand Expert

Carters Inc.; Cincinnati (AR); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Tuition assistance

Development programs

Job summary

Carter’s is seeking team members to help families from preemie to size 14 with product knowledge and friendly service on the sales floor. You will greet customers, explain styles and benefits, and uphold a positive, inclusive store environment.

Role emphasizes omni-channel service, coaching others, and driving store results, with duties including Leader on Duty responsibilities and responding to customer concerns promptly. Availability includes varied shifts.

Qualifications

• High school diploma or GED is required.
• Ability to lift 40 pounds as needed.
• Stand or walk for extended periods of time.
• Provide availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Skills

Communication

Multitasking

Customer service

Teamwork

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s is seeking team members to help families from preemie to size 14 with product knowledge and friendly service on the sales floor. You will greet customers, explain styles and benefits, and uphold a positive, inclusive store environment.

Role emphasizes omni-channel service, coaching others, and driving store results, with duties including Leader on Duty responsibilities and responding to customer concerns promptly. Availability includes varied shifts.