Store Sales Leader & Customer Experience Coach

KnitWell Group; Queenstown (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Growth

Benefit Package

SMIP

Merchandise Discount

Referral Incentive

Job summary

Talbots in Queenstown, MD is seeking a Regular/Full time Store Associate who delivers hospitality, fashion expertise and outstanding service. You will help customers look and feel their best, coach teammates, and support store operations to drive sales.

The role requires a flexible schedule including weekends and holidays, the ability to lift up to 40 lbs, and comfort with POS systems. Talbots offers generous discounts, benefits starting after the start date, and a store-focused culture.

Qualifications

• Passionate about selling with a professional work ethic and respect for others.
• Customer-centric approach focused on exceptional service.
• Educator, coach and mentor for team associates.
• Organized and strategic with ability to work in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly, able to work in a diverse environment.
• Technological aptitude to navigate POS/iPad/handheld systems.
• Comfortable with physical tasks and lifting up to 40 lbs.
• Flexible schedule including opening/closing shifts, weekends and holidays.

Responsibilities

• Create a culture of hospitality and exceptional customer experiences.
• Assist customers in looking and feeling their best with style guidance.
• Provide meaningful service that promotes product and builds brand loyalty.
• Develop positive working relationships to support a productive environment.
• Meet sales and service metrics including Talbots Classic Awards.
• Coach, train and hold teams accountable to selling and service standards.
• Support store operations: inventory, floorsets, orders, recalls, replenishment, re-tickets.
• Prioritize tasks to meet needs of customers, team and business.
• Balance operational and selling energy with planning and scheduling.
• Maintain knowledge of business trends to identify sales opportunities.
• Ensure compliance with company policies and employment laws.

Job description

Talbots in Queenstown, MD is seeking a Regular/Full time Store Associate who delivers hospitality, fashion expertise and outstanding service. You will help customers look and feel their best, coach teammates, and support store operations to drive sales.

The role requires a flexible schedule including weekends and holidays, the ability to lift up to 40 lbs, and comfort with POS systems. Talbots offers generous discounts, benefits starting after the start date, and a store-focused culture.