Store & Pharmacy Leader: Customer Experience & Ops

Walgreens; Riverton (AL); On-site; USD 57,000 - 125,000; Full time

Job summary

Walgreens is seeking a dedicated Store Manager to oversee the operation of a Walgreens store, including the pharmacy, merchandising, and team development. You will lead opening/closing shifts, supervise personnel, and manage inventory while ensuring adherence to company policies and legal requirements.

The role emphasizes improving sales, profitability, and the store image by delivering a distinctive customer and patient experience and maintaining excellent service standards across both retail

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.

Responsibilities

• Monitors and analyzes customer service and provides training and action plans for improvement in retail and pharmacy.
• Greets customers and clinic patients and offers assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer and patient experience.
• Supervises operation of the store and pharmacy, including opening/closing shifts and scheduling.
• Analyzes financial and performance data; develops actions to increase sales and control costs.
• Manages inventory and ensures proper hiring, placement and team development.
• Ensures compliance with policies and laws; communicates with District Manager and HR as needed.
• Works with the Clinic Coordinator or Manager to support clinic performance.

Skills

Retail management

Pharmacy operations

Flexible schedule

Education

Bachelor’s degree

High School Diploma/GED

Job description

Walgreens is seeking a dedicated Store Manager to oversee the operation of a Walgreens store, including the pharmacy, merchandising, and team development. You will lead opening/closing shifts, supervise personnel, and manage inventory while ensuring adherence to company policies and legal requirements.

The role emphasizes improving sales, profitability, and the store image by delivering a distinctive customer and patient experience and maintaining excellent service standards across both retail