Store Ops Lead: Customer Service & Loss Prevention

Ross Stores, Inc.; Philadelphia (Philadelphia County); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Ross Stores, Inc. is seeking an Assistant Store Manager to oversee daily store operations in the manager's absence. You will supervise Associates, drive store performance, handle payroll tasks, and ensure compliance with safety and company policies.

The role requires leadership, strong customer service, and the ability to train and develop staff. Responsibilities include scheduling, expense control, and maintaining brand standards while delivering a high level of customer satisfaction in a

Qualifikationen

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to set priorities, give direction and follow through to completion.
• Ability to exercise independent judgment and make sound decisions.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations used in retail.

Aufgaben

• Lead all areas of store operations in the Store Manager's absence.
• Analyze store reports to evaluate controllable expenses and performance.
• Schedule Associates to meet business objectives.
• Ensure compliance with State, Local and Federal regulations.
• Payroll administration including punch edits, scheduling and reporting.
• Recruit, hire, train and develop non-exempt Associates.
• Maintain a safe, clean, and secure environment; lead safety meetings.
• Provide customer service leadership at registers and service desks.

Kenntnisse

Store management

Leadership

Customer service

Communication

Team motivation

Jobbeschreibung

Ross Stores, Inc. is seeking an Assistant Store Manager to oversee daily store operations in the manager's absence. You will supervise Associates, drive store performance, handle payroll tasks, and ensure compliance with safety and company policies.

The role requires leadership, strong customer service, and the ability to train and develop staff. Responsibilities include scheduling, expense control, and maintaining brand standards while delivering a high level of customer satisfaction in a