Store Ops Escalation & Growth Co-op

Jobtailor; Framingham (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Jobtailor in Framingham, MA is seeking a motivated undergraduate intern for Store Operations. The role focuses on monitoring test stores, analyzing performance metrics, and collaborating with Global Payments, Global Communications, Customer Service, and Field Teams to drive improvements.

You will interact with Home Office leaders, participate in escalation meetings, and deliver hands-on projects under supervision in a fast-paced retail environment.

Qualifications

• Current student pursuing a degree in a related field is preferred.
• Strong analytical and communication skills are required.
• Ability to interact with multiple levels of the organization.

Responsibilities

• Monitor test stores and evaluate program success using statistical data and metrics
• Analyze Gift Card sales, project future sales, and identify opportunities to simplify and streamline programs and processes
• Work with Global Payments, Global Communications, Customer Service, and Field Teams
• Interact with all levels of Home Office management
• Attend Field Escalation Team meetings focused on de-escalating sensitive issues and determining appropriate resolutions
• Support Field Leadership and Stores with guidance and resources for non-merchandise sales-driving strategies
• Help maintain a consistent escalation process addressing critical customer-facing issues and protecting brand reputation
• Complete hands-on projects under supervision and guidance in a fast-paced Store Operations environment

Skills

Interpersonal skills

Leadership abilities

Analytical skills

Organizational skills

Communication skills

Feedback incorporation

Ability to interact with all levels

Microsoft PowerPoint proficiency

Microsoft Excel proficiency

Education

Current student

Pursuing degree in Communication, Business or Finance

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Jobtailor in Framingham, MA is seeking a motivated undergraduate intern for Store Operations. The role focuses on monitoring test stores, analyzing performance metrics, and collaborating with Global Payments, Global Communications, Customer Service, and Field Teams to drive improvements.

You will interact with Home Office leaders, participate in escalation meetings, and deliver hands-on projects under supervision in a fast-paced retail environment.