Store Operator

Crumbl Cookies; Cape Coral (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Crumbl Cookies is seeking an experienced operator to lead two high-volume retail locations in Florida, reporting to the owner and driving day-to-day performance from the back of house to the bottom line.

You will oversee ordering, inventory, labor, recruitment, and local marketing, while ensuring health and safety compliance and building a strong leadership bench for future growth.

Qualifications

• 3+ years of management experience in food service, QSR, or retail.
• Proven track record managing P&L drivers: labor, inventory, and food cost.
• Strong leader who can hold a team accountable while keeping morale high.
• Comfortable with scheduling, POS, and inventory systems, plus spreadsheets.

Responsibilities

• Oversee daily operations at two locations, ensuring quality, speed, cleanliness, and guest experience.
• Own ordering and inventory: forecast needs, place orders, manage vendors, control waste, and food cost.
• Manage labor: build schedules to forecasted sales, control costs, and approve payroll.
• Recruit, hire, train, and develop managers and team members; build leadership bench.
• Track and report key numbers like sales, labor %, food cost, and waste; act on insights.
• Drive local marketing, events, social media, and in-store promotions to grow traffic.
• Grow off-site sales such as catering, corporate orders, pop-ups, and event booths.
• Ensure compliance with health, safety, and labor regulations.

Skills

Multi-unit operations

Leadership

P&L management

Forecasting

Vendor management

Team development

Sales & marketing

Scheduling

Inventory control

Tools

POS systems

Inventory software

Spreadsheets

Job description

Multi-Unit Operations Manager

We're looking for an experienced operator to lead two high-volume retail food locations. You'll report directly to the owner and be responsible for the day-to-day performance of both stores, from the back of house to the bottom line. This is a leadership role for someone who likes running a tight operation and also wants to help grow the business beyond the four walls.

What you'll do

• Oversee daily operations at both locations, making sure standards for product quality, speed, cleanliness, and guest experience are met every shift.
• Own ordering and inventory: forecast needs, place orders, manage vendor relationships, control waste, and keep food costs on target.
• Manage labor: build schedules to sales forecasts, control labor costs, and approve payroll.
• Recruit, hire, train, and develop managers and team members, and build a strong bench of leaders.
• Track and report on key numbers like sales, labor percentage, food cost, and waste, and act on what the numbers say.
• Drive local marketing, including community events, social media, and in-store promotions to grow traffic.
• Build and grow off-site sales such as catering, corporate orders, pop-ups, and event booths, including outreach to local businesses.
• Make sure both stores stay compliant with health, safety, and labor regulations.

What we're looking for

• 3+ years of management experience in food service, QSR, or retail; multi-unit experience strongly preferred.
• Proven track record managing P&L drivers: labor, inventory, and food cost.
• Strong leader who can hold a team accountable while keeping morale high.
• Comfortable with scheduling, POS, and inventory systems, plus spreadsheets.
• Sales-minded, comfortable reaching out to local businesses and representing the brand at events.
• Flexible schedule, including some nights, weekends, and travel between locations.
• Valid driver's license and reliable transportation.