Store Operations & Training Specialist

Teapulse; New York (NY); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

PTO

Employee discounts

Job summary

Teapulse, a modern tea atelier, seeks a Store Operations & Training Specialist to strengthen store operations, develop training programs, and support new openings across North America. You will ensure brand standards, lead bilingual English/Chinese, and organize assessments to drive readiness and performance.

The role requires travel between locations, a Bachelor’s degree, and 1–2 years in operations/training within food & beverage, retail, or hospitality.

Qualifications

• Bachelor's degree preferred.
• 1–2 years ops/training in F&B, retail, or hospitality.
• Willing to travel between stores.

Responsibilities

• Support stores in achieving sales, cost, service, and operational targets.
• Conduct regular store visits and inspections for quality, safety, and sanitation.
• Document findings and issue audit reports with corrective actions.

Skills

Store operations

Training

Bilingual

Traveling

Education

Bachelor's degree

Tools

MS Office

Job description

About Us

Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience — crafting modern blends that harmonize wellness and creativity, paried with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.

Tea, coffee, and pastries — Reimagined.

As we continue to expand across North America, we are looking for a passionate and driven Store Operations & Training Specialist to strengthen store operations, develop effective training programs, support new store openings, and ensure consistent execution of brand standards across all locations.

Key Responsibilities

• Support assigned stores in achieving sales, cost, service, and operational targets.
• Conduct regular store visits and inspections — both scheduled and unannounced — to check operational standards, product quality, food safety, sanitation, cash handling, and inventory management.
• Document findings, issue audit reports, and outline corrective action requirements; follow up to ensure timely resolution.
• Analyze store performance and audit data to identify recurring or high-risk issues and recommend operational improvements.
• Coach and support store managers to strengthen store management and team execution.
• Lead training for new employees, store managers, and store management staff, covering product preparation, service procedures, food safety, and store operations.
• Develop and update bilingual (English/Chinese) training materials, SOPs, and assessment content.
• Organize theoretical and hands-on assessments to ensure staff meet job-readiness standards, and design targeted training based on store issues and audit results.
• Support the rollout of new products, promotions, and company operational policies at the store level.

Qualifications

• Bachelor's degree preferred.
• At least 1–2 years of experience in operations, training, quality assurance, or store supervision, preferably in food & beverage, retail, or hospitality.
• Strong attention to detail with the ability to identify issues and drive follow-through.
• Excellent communication and interpersonal skills, with the ability to coach and influence store teams.
• Comfortable traveling regularly between store locations.
• Bilingual in English and Mandarin Chinese, with the ability to communicate, train, hold meetings, and prepare written reports in both languages.
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment.
• Authorized to work in the U.S. (No visa sponsorship available.)

Compensation & Benefits

• Base salary: $54,000/year, commensurate with experience.
• Performance-based bonus (up to $24,000/year) calculated and paid out monthly based on KPI achievement.
• Paid Time Off (PTO).
• Employee perks (including complimentary/discounted Teapulse products, etc.)

Join Our Team

This is an exciting opportunity to grow with a fast-scaling brand and play a key role in shaping Teapulse's marketing and brand presence across North America. If you're ready to bring your marketing skills to a brand redefining the tea experience, we'd love to hear from you! Join us and help shape the future of our brand across North America.