Store Manager - NYC

Heytea; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m鬈

Employee Discounts

Job summary

Heytea is seeking an experienced Store Manager to lead operations at our New York store. You will oversee daily activities, develop staff, and drive exceptional customer experiences while aligning with Heytea’s goals for growth in the U.S. market.

You will manage inventory, analyze sales, and collaborate with marketing on promotions, ensuring health and safety compliance in a fast-paced environment. Strong leadership and bilingual preferred.

Qualifications

• Minimum of 2+ years in food service, retail or hospitality management.
• Fluency in English; Mandarin Chinese preferred.
• Strong leadership and communication skills.
• Experience with inventory control and sales analysis.

Responsibilities

• Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to policies, and high-quality service.
• Team Leadership and Development: Recruit, train, and mentor a team, fostering a positive culture and achieving goals.
• Customer Experience: Ensure exceptional service and resolve issues to maintain a customer-first atmosphere.
• Inventory and Stock Management: Manage inventory, coordinate supplier orders, minimize waste, and ensure availability.
• Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify growth opportunities.
• Strategic Marketing and Promotions: Collaborate with marketing to execute promotions and events that drive traffic.
• Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations.

Skills

Team leadership

Customer service

Sales analytics

Financial reporting

Problem solving

Communication

Job description

Position Overview: We are looking for an experienced and dynamic Store Manager to lead the operations of our innovative Heytea store. As the store's leader, you will be responsible for overseeing daily operations, developing team members, and driving excellent customer experiences. Your role will include setting high standards for operational performance, aligning with company goals, and supporting growth initiatives. This is an exciting opportunity to contribute to the success and expansion of the Heytea brand in the U.S. market.

Key Responsibilities:

• Store Operations Management: Oversee daily operations to ensure smooth functioning, adherence to company policies, and consistent high-quality service.
• Team Leadership and Development: Recruit, train, and mentor a team of employees, fostering a positive work culture and motivating team members to achieve performance goals.
• Customer Experience: Ensure exceptional customer service by resolving customer issues efficiently and maintaining a customer-first atmosphere.
• Inventory and Stock Management: Manage inventory levels, coordinate orders with suppliers, and monitor stock to maintain availability while minimizing waste.
• Financial Performance and Analysis: Monitor store performance, analyze sales data, and identify trends to drive growth and improve profitability.
• Strategic Marketing and Promotions: Collaborate with the marketing team to execute store-specific promotions and events that drive traffic and engagement.
• Health and Safety Compliance: Ensure compliance with health, safety, and food handling regulations, maintaining a safe and clean environment for employees and customers.

Qualifications:

• Fluency in both English and Mandarin Chinese preferred.
• Minimum of 2+ years of experience in food service, retail or hospitality management.
• Strong leadership and team management skills, particularly in high-traffic, fast-paced environments.
• Excellent problem-solving abilities and a strong attention to detail.
• Outstanding communication and interpersonal skills.
• Proficiency in inventory control, sales analytics, and financial reporting.
• Able to work full‑time and accept flexible scheduling.
• 401(k) retirement plan with company match.
• Employee Discounts
• Opportunities for career growth and promotion within the company.