Store Operations Specialist

DICK'S Sporting Goods; Miami (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

DICK’S Sporting Goods is hiring store teammates in Miami to assist customers, maintain presentation standards, and support store operations with a proactive, inclusive approach.

You will greet customers, help athletes find products, and help process freight, transfers, and backroom tasks to ensure a smooth shopping experience. The role emphasizes safety, teamwork, and high service standards.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer Focus

Accountability

Collaborative

Trust Building

Decision-Making

Action Oriented

Job description

DICK’S Sporting Goods is hiring store teammates in Miami to assist customers, maintain presentation standards, and support store operations with a proactive, inclusive approach.

You will greet customers, help athletes find products, and help process freight, transfers, and backroom tasks to ensure a smooth shopping experience. The role emphasizes safety, teamwork, and high service standards.