Store Operations Specialist

At Home Group Inc.; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

At Home Group Inc. is seeking a Store Operations Specialist to lead and train teams in freight functions, including unloading, processing, stocking, and resets. The role focuses on delivering a positive customer experience and maintaining 5S standards in receiving, while ensuring safe operations across the store.

The SOS will oversee freight processing, stocking, and merchandising responsibilities, train team members, and uphold policy-compliant cashier duties. Open availability is required.

Qualifications

• Minimum 18 years old.
• High school diploma or equivalent required.
• Flexibility to work nights, weekends, and some holidays.
• Ability to lift up to 50 lbs., team lift 100 lbs.
• Strong customer service and communication skills.
• Reliable and trustworthy.
• Ability to work independently and in a team.
• Demonstrates urgency and a positive attitude.

Responsibilities

• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards in receiving.
• Leads team in performing all freight functions including stocking and resets.
• Unload, process, and stock freight to correct location following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates equipment safely per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Executes company directives, policies and procedures timely, accurately, and thoroughly.
• Open Availability.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Multitasking

Safety compliance

Education

High School Diploma or equivalent

Job description

Store Operations Specialist

Employer Mission

Enable everyone to make their house a home.

Employer Vision

To become the first-choice destination for home and holiday décor.

Job Summary

The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets.

Key Roles and Responsibilities

• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving.
• Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas.
• Unload, process, and stock freight to correct location, following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates all equipment in a safe manner per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Execute company directives, policies and procedures timely, accurately, and thoroughly.
• Open Availability

Qualifications and Competencies

• At least 18 years old.
• High School Diploma/Equivalent.
• Ability to work a flexible schedule including nights, weekends, and some holiday.
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service.
• Communicates clearly with customers, team and leadership.
• Reliable and trustworthy.
• Ability to work effectively independently and within a team to perform all tasks as assigned.
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.

Equal Opportunity Employer

When you’re a part of our team, you have the full support of a diverse, close-knit team in our stores. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.